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Training & Events

Service Technicians - Minimising customer visits whilst maximising customer service

Following a number of successful Open Day events we are expanding our reach and hosting another event, however given the current situation this furniture aftercare workshop will be online, looking at practical steps that can be taken to minimise customer visits whilst ensuring excellent customer service.

Join us to learn more about how photo triage technology can help diagnose potential product issues remotely, identify potential faults, enhance one visit fixes and reduce collections, re-orders and refunds.


  • Welcome from panel
  • Aims of the workshop
  • Walk-through triage process
  • Case study examples
  • Q & A session


Since the end of March the business world in which we operate has changed significantly and we have all adapted to new ways of working, many of our existing clients are already benefiting from our unique approach to assessing issues. We want to share with you how it works, why it works and how it could potentially improve furniture aftercare.

Now more than ever, coupled with the change in legislation, we need to reduce the number of customer home visits and ensure the most effective resolution.

A recording of this workshop will be available online if you are unable to join us and there will also be a range of similar events covering different subjects throughout the autumn to look out for.

Please note that this live workshop, including any contributions from participants, will be recorded and may thereafter be made available to third parties for training and business development purposes. By attending the live workshop, you consent to the inclusion of any contribution by you in such distribution.

Event Booking Form

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