The centre of knowledge for the furniture industry

The centre of excellence for furniture

Training & Events

Furniture inspection/repair and consumer legal updates

Overview

The free event will include a mix of ‘classroom’ style sessions and practical hands-on workshops where you will have the opportunity learn how our experts inspect furniture and identify possible faults, alongside the opportunity to try a range of repair techniques first-hand.

The consumer law section delivered by Judith Turner, Legal Council and Head of ADR at the Furniture Ombudsman will focus on consumer remedies in furniture and home improvement cases, highlighting the desirability of remedial works in the first instance, against the need to get it right first time from a legal and customer service perspective.

To book, click 'book now' at the bottom of the page.

Who can attend

This session is open to all, you do not need to be a client of FIRA International or a member of the Furniture Ombudsman to attend.

Agenda

09:30-10:00 Registration, coffee and networking followed by

  • Welcome, introduction to FIRA International
  • Introduction to FIRA Service Technicians, utilizing photo triage, reporting analytics
  • Upholstery and mattress inspection and repair demonstration
  • Applicable consumer remedies from a legal and customer service perspective, importance of quality, independent reporting, case studies
  • Lunch
  • Cabinet repair inspection and repair demonstration
  • Complaint management training

14:45 Close

*Places are limited so early booking is advised*

Event Booking Form

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