On Thursday 18 May FIRA opened its doors to the furniture supply chain as part of its programme of 2017 Open Days, welcoming representatives from furniture manufacturers, suppliers and retailers to their UKAS-accredited facilities in Stevenage, Hertfordshire.
Delegates had a busy agenda which included an introduction to the work of the Furniture Industry Research Association, and then FIRA International Ltd - which is the commercial service provider to the Research Association.
Sessions then focused on the testing and certification solutions from FIRA, followed by an insight to the work of the ergonomics department. The Technical Services team then gave an overview of its work which primarily focuses on research, consultancy, due diligence schemes and business improvement.
FIRA’s experts then explained their sustainability offering, detailing the work of the Furniture Industry Sustainability Programme, which FIRA supports. Finally, the FIRA Service Technicians team took to the stage, explaining their work supporting consumers and close to 100 retailers through their furniture aftercare services including repairs and working to help solve customer complaints.
Following a networking lunch, tours were offered of the UKAS accredited testing lab and delegates had the chance to see an expert carrying out a furniture repair demonstration.