The Furniture Industry Research Association

The centre of knowledge for the furniture industry

Rob Jones

Head of After Sales - ScS

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Rob joined the Furniture Industry Research Association Council in 2014.

His role for all ScS stores across the UK includes responsibilities for customer service, upholstery repair operations, and supplier development. Rob switched from supply to retail by joining ScS in 2006. He says that being able to see issues from ‘both sides’, end-to-end, has enabled him to deliver improvements in product quality and customer service for both ScS and its supply chain.

Originally trained as an engineer within the automotive supply chain industry, Rob progressed into senior management roles. It was during this time that he undertook a Master of Business Administration degree producing a thesis on lean manufacturing, which became the blueprint for his company’s manufacturing strategy. He joined the Silentnight group in 2002 and in his role as Quality and Projects Director he was responsible for product, process and customer service improvement projects across the group, encompassing the manufacture of beds, cabinets and sofas.