The centre of knowledge for the furniture industry

Independent furniture inspection, repair and education

Independent inspection service

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Consumer services

For furniture that is out of warranty, or where your retailer or manufacturer is not able to assist you as part of their furniture care procedure, you have the option to use our independent inspection service.

Our experts can inspect your furniture, looking for any faults or advising you on correct aftercare, helping you get the most from your product.

The £48 inspection will include a detailed report which can support you when dealing with your retailer or manufacturer.

Our skilled technicians are trained to inspect and repair:

  • upholstery
  • mattresses and beds
  • cabinet furniture
  • Garden Furniture

About our inspection

On the day our service technician will thoroughly inspect your furniture, trying to identify any faults. All technicians carry the same kit and are regularly trained in the latest inspection techniques.

They will talk you through the inspection so you can see first-hand any issues, and if taking your product apart you’ll be able to take supporting photos.

You will then receive an inspection report, with no jargon, including details of the inspection and any appropriate findings. This report is yours to keep.


Arrange an inspection

To arrange an inspection please contact our team on:

Tel: 0330 363 9993 (Monday to Friday, 09:00-17:00) or

Email: fstadmin@fira.co.uk

We will then explain the options open to you and let you know appointment availability.


Why use FIRA Service Technicians?

We’re already well established in providing independent furniture inspections and in-home repair services for hundreds of major UK retailers and manufacturers. We have expert service technicians based across the country, supported by colleagues in our UK based call centre. Home appointments are available between 07:00-18:00 Monday to Saturday so we can be flexible to suit your needs.