FIRA International Gold Installation for office furniture is independent, third-party verification of the standard of your service by the experts for the furniture industry.
FIRA International Gold is the only industry-recognised quality mark for furniture.
To achieve FIRA International Gold, a company must be able to demonstrate that the installers used are suitably qualified and that all necessary procedures, documentation and quality standards are in place. The first stage of the assessment is a thorough audit which requires a company to meet stringent criteria, including a review of its customer service.
In the second stage of the assessment, FIRA International experts audit a selection of installations to ensure the procedures are being followed, standards met and the same high level of installation is consistent. This includes checking that:
Installation teams are skilled, qualified and professional
A high level of customer service, with the reassurance that installations will be managed in an efficient and timely manner
Quality workmanship to recognised industry standards
Customer issues are dealt with promptly and professionally
FIRA International’s Business Process Improvement Consultant, Bruce Lovell, explains: “Whilst there are many reputable companies providing an excellent office furniture installation service, a few poor installations can reflect badly on the whole industry. If an installer turns up unprepared or isn’t fully trained able to carry out the installation then the knock-on effect could be a costly delay or a never-ending snagging list. FIRA International Gold is a great way to provide customers with the reassurance that the installation will be completed to a high-standard and any issues are dealt with efficiently.”
Sales and marketing opportunities
By using the logo, you can reassure your customers and stakeholders that they will receive a high-quality installation to industry standards and an excellent level of service with every installation. We will present you with you certificate at our annual event at the House of Lords and provide support with PR and marketing, as well as adding your certificate and links to your company to our website.
Could you be a FIRA International Gold certified installation service?
To achieve FIRA International Gold, we will carry out an audit against strict criteria that conform to a recognised industry standard. This ensures that business operations are as efficient as possible, increasing productivity and helping companies to access new markets.
Our experienced installation expert will audit your installation manager and work with them to identify any issues and resolve them as required.
As well as the sales and marketing benefits, you may find that an audit of your procedures allows you to optimise operations and improve your bottom line.