This is a half-day workshop dedicated specifically for manufacturers and suppliers within the furniture industry. Its aim is to help understand consumer law affecting typical furniture transactions. In an age where consumers are quick to complain, the need to ensure an appropriate response to compliants is vital if expensive disputes are to be avoided. This training offers a comprehensive update on essential legal issues, providing invaluable knowledge as to where the retailers' liability ends and yours begins.
What will the course cover?
The legal basics of a contract
Statutory rights (e.g. Sale of goods, Supply of goods and Services legislation)
The difference between legal obligations and goodwill policies
Liability arising from guarantees
Product safety obligations under civil law
Case studies from The Furniture Ombudsman case files
Why should I attend?
Perform better in your current job
Understand consumer law in practical terms
Avoid common mistakes and misunderstandings about ''Statutory rights''
Reduce the cost of dealing with customer complaints
Where is it?
This course is held at our offices in Stevenage.
Other course dates:
16 Oct 2008
Lunch will be provided, followed by an optional tour of FIRA's testing laboratory.
About the trainer Keith Cooper and experienced adjudicator for The Furniture Ombudsman has extensive specialist knowledge of consumer law acquired through academic study, including a Masters of Laws degree, and his work in alternative dispute resolution within the furniture industry. Professionally he has experience in contract law, retail and blue chip commercial organisations.
Other training services This is one of a number of courses available from The Furniture Ombudsman. To discuss your requirements and find out what we can offer you, please call 08701 620 690 or email
* Members Price (The Furniture Ombudsman, FIRA or HST)
