Do you know when to offer compensation and how much to offer?
About this course
A perfect partner to the Understanding Consumer Law course, this course builds on the topics discussed in the Understanding Consumer Law course but focuses in more detail on the assessment of compensation with specific reference to the principles and theories used.
The course aims to enable delegates to accurately assess the value of complaints with a view to settling these in a quick, efficient and cost effective manner.
What will it cover?
A refresher on statutory rights
How, when and why compensation is awarded
A review of key case law
An introduction to negligence
Case studies from The Furniture Ombudsman case files
Why should you attend?
Perform better in your current job
Understand how compensation is assessed and the type of sums that are awarded
Avoid making offers of compensation that are too large or too small
Reduce the cost of dealing with customer complaints
Previous attendance at the course an Introduction to Consumer Law is not required, although it is highly recommended.
This is one of many courses available from The Furniture Ombudsman, all of which can be delivered in-house.
To book a place on this course or for further information please call 08701 620 690, or e-mail
Who should attend:
Anyone tasked with resolving complaints or offering settlements to consumers; customer services staf
