Do you know a consumer's statutory right? Do you know the choices between repairs, replacements, refunds and goodwill?
About this course:
This half-day workshop will give customer service staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens. In an age where consumers are quick to complain, the need to ensure an appropriate response to a complaint is vital if expensive disputes are to be avoided.
What will it cover?
The legal basis of a contract
Statutory rights
The differences between legal obligations and goodwill policies
Case studies from the The Furniture Ombudsman case files
Why should you attend?
To perform better in your current job
Understand consumer law in simple terms
Avoid common mistakes & misunderstandings
Reduce the cost of dealing with customer complaints
Where is it?
This course is held at our offices in Stevenage.
To book your place please contact us on 08701 620 690 or e-mail
Who should attend:
Customer service managers, Store managers, Team leaders and Supervisors
