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Consumer Law in Practice - March 6th 2012
Do you know your consumers statutory rights? Do you understand your obligations regarding repairs, replacements, refunds and goodwill gestures? Do you know when to offer compensation and how much to offer? This workshop will give customer-facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation, with specific references to the principles used.
In an age where consumers are quick to complain, the need to ensure an appropriate response to a complaint is vital if expensive disputes are to be avoided.
This workshop will enable delegates to accurately assess the value of a complaint, with a view to settling in a quick, efficient and cost effective manner.
What will it cover?
- The legal basics of a contract
- Statutory rights
- The difference between legal obligations and goodwill policies
- How, when and why compensation is awarded
- A review of key case law
- An introduction to negligence
- Case studies from The Furniture Ombudsman case files
