Upcoming courses and training events
-
The Principles of Consumer Law and Customer Service - February 21st 2012
This course is designed to equip delegates with all of the information necessary to ensure that they are confident in delivering excellent customer service at all times, whilst also giving customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens.
Date: 21/02/2012 - 9.45am - 3.30pm (lunch provided)
Cost: £250 + VAT Members & £400 + VAT Non Members
-
Consumer Law in Practice - March 6th 2012
This course will give delegates an understanding of the law relating to the sale of goods act, the supply of services, and consumers' statutory rights.
Date: 06/03/2012 - 9.45am - 3.30pm (lunch provided)
Cost: Cost: £250 + VAT Members & £400 + VAT Non Member
-
KBB Birmingham 2012 - 4th - 7th March 2012
FIRA will be exhibiting at the KBB show at the Birmingham NEC - 4th - 7th March 2012. To find out more about his event please clidk on the KBB Birmingham logo below or contact the FIRA Marketing team at marketing@fira.co.uk
Date: 07/03/2012 -
Cost:
-
The Principles of Consumer Law & Understanding Home Improvement Complaints - March 27th 2012
This course is designed to equip delegates with all the information necessary to ensure that they are confident in their understanding of consumer legislation, and to aid them in their understanding of the issues surrounding upholstery complaints. The course draws from the experience of The Furniture Ombudsman in handling thousands of upholstery complaints and disputes.
Date: 27/03/2012 - 9.45am - 3.30pm (lunch provided)
Cost: £250 + VAT Members & £400 + VAT Non Members
-
Pricing and Advertising Compliance - April 17th 2012
The course is designed to cover the legal and regulatory framework, including key legislation that must be considered in relation to pricing, self regulation including CAP and BCAP codes, and the role of regulatory bodies within the consumer landscape.
Date: 17/04/2012 - 10.00am - 3.30pm (lunch provided)
Cost: £250 + VAT Members & £400 + VAT Non-Members
-
Consumer Law in Practice - May 8th 2012
This course will give delegates an understanding of the law relating to the sale of goods act, the supply of services, and consumers' statutory rights.
Date: 08/05/2012 - 9.45am - 3.30pm (lunch provided)
Cost: Cost: £250 + VAT Members & £400 + VAT Non Member
-
Principles of Consumer Law & Understanding Upholstery Complaints - May 28th 2012
This course is designed to equip delegates with all the information necessary to ensure that they are confident in their understanding of consumer legislation, and to aid them in their understanding of the issues surrounding upholstery complaints.
Date: 28/05/2012 - 9.45am - 3.30pm (lunch provided)
Cost: £250 + VAT Members & £400 + VAT Non Members
