- Home
- » Why Become a Member?
Why Become a Member?
The Furniture Ombudsman continues to attract membership applications from responsible retailers who are keen to be recognised for doing the right thing. There is little doubt that Full Membership of TFO is an incredibly powerful and positive message to consumers.
Customers who shop with TFO's Full Members can be sure they get what they are entitled to because of the Code of Practice which underpins our truly independent status.
Some of the benefits of membership are:
Your application to TFO opens doors to new customers and helps to inspire consumer confidence
Your path to customer service excellence
Advice line open 5 days a week
Access to our professionaly qualified experts
Training; keep up to date with consumer law and customer service best practice
Access to kpi and management information
Use of our logo on your website and marketing collateral
Easy to use online case management system
Ombudsman endorse members on every report sent to customers
Reduce lawyer fees and court costs
Allows you to get on with your core business - we focus on and deal with the issues
Inclusion on our Member store locator
Company profile and contact details on our website
Satisfies the requirement to offer ADR before going to court as encouraged by the CPR's
Find out more;
 |
 |
You can also contact The Furniture Ombudsman on 0845 653 2064 or email info@thefurnitureombudsman.org
