Spotilght on training
The purpose of TFO training is clear - to empower employees to deal comfortably and confidently with customers, and in turn, reduce the chance of disputes. This is achieved through training by;
- - Providing an outline of relevant consumer law
- - Providing real, industry-related example cases
The advantage with TFO training over the majority of other consumer law trainers is that the case studies used in our courses are based on common complaints within the industry, such as when is compensation entitled or distinguishing between return, repair or refunds.
In the last year we have seen a significant uplift of 60% in the number of delegates attending our courses with an increased number of courses scheduled for 2011.
What previous delegates have said:
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"This consumer law training course is proving invaluable in giving our branch managers the confidence and knowledge to resolve customer issues to everyone's satisfaction."
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"...we have reduced the amount of compensation that we need to pay out by approximately 42%..."
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"The training course on Consumer Law provided by The Furniture Ombudsman was thoroughly enjoyed by myself and the staff who attended. We found it very informative, well presented and worthwhile, and would highly recommend it."
To find out how TFO Training could benefit you please contact Dominique Le Grand on 0845 653 2064, or e-mail training@thefurnitureombudsman.org
