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FIRA Gold Installation Certification
Enhance customer satisfaction by consistent high standard installations across your whole business.
If any part of your sales process covers the installation of products into a customers' home or business premises then it is essential that your customer has the confidence that their purchases are going to be professionally installed to the highest standards. As the service provider you need reassurance that the installation team, whether employees or sub-contract labour, all carry out the work to the same high standards.
Click here to view all current FIRA Gold Installation Certification holders
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The FIRA Gold Installation Certification scheme is the recognised installation approval scheme specifically designed for the furniture and kitchen industries. The FIRA Gold Installation Certification ensures consistency across all jobs and provides a template of standards to work to.
There are huge benefits to you as a business through investing in the FIRA Gold Installation Certification scheme. To achieve FIRA Gold, a company must be able to demonstrate that the installers used are suitably qualified and that all necessary procedures, documentation and quality standards are in place. In addition, FIRA experts audit a selection of installations to ensure the procedures are being followed and standards met. This means that consistently high standards of installation are offered to consumers throughout the country - no matter which of your contractors carried out the work.
This is paramount in giving your customers reassurance that everything will go well. It also provides confidence knowing that each of your contractors has 'bought in' to the FIRA Gold practises, ultimately meaning fewer customer complaints relating to the installation procedure. This alone enables you to sell on the strength of the FIRA Gold Installation Certification, ensuring a high standard of customer service, a much higher profile for your company and ultimately increased sales.
The benefits of FIRA GOLD Installation Certification for your business
You will know that each installation that you carry out will be performed in exactly the same way:
- The FIRA Gold Installation Certificate offers a major selling point and competitive advantage by differentiating your offering. |
- External independent auditing of installation providers ensures consistent quality. |
- Your customer has complete reassurance that the installation will be carried out to a high standard and, if unforeseen issues arise, all problems will be dealt with in a timely and considerate way. |
- Creates new and exciting advertising and PR opportunities, ultimately raising your profile in the industry. |
- Your business has an independent certification which is industry-recognised and valued by manufacturers, specifiers and consumers alike. |
The FIRA Gold Installation Certification process
The assessment, evaluation and ultimate certification is carried out by a third party, FIRA International Ltd (FIRA), the standards body for the furniture industry. FIRA has 60 years of experience in furniture research and is committed to the development of the UK furniture industry. FIRA has experts representing the UK on all appropriate British, European and International furniture standards and regulatory committees.
What is involved in the Certification of your installation service?
There are two stages to the FIRA Gold Installation Certification scheme.
Stage one
Stage one is the pre-audit process to ensure that systems are in place to achieve the FIRA Gold Installation Certification and this includes:
- Installation Manual - this becomes the set of standards that each of your installers will subscribe to. It will cover current legislation, working practises |
- Internal Auditing - FIRA will review all documentation regarding installation visits and evidence of procedures. Where necessary FIRA will take you through the steps to put adequate systems in place |
- Fitter Induction Programme - review of procedures and documentation for induction of new fitters |
- Customer complaint file - review of documentation and evidence of procedures for dealing with complaints |
- Pre-audit visits - final check on the service you provide to your customers |
- External audit documentation - agree on FIRA audit documentation to be used, and action to be taken by your company on any issues/non-conformities raised |
Stage two
Stage two is the ongoing audit to achieve FIRA Gold Installation Certification and covers:
- Audit of installation: a FIRA expert will accompany your installation manager and audit a selected number of installations. This ensures that the installation manager fully implements the procedures to achieve a quality installation. FIRA will provide audit reports and feedback to you. |
Making the most of your FIRA Gold Installation Certification
Having invested the time and gone through the rigorous certification procedure, you need to maximise the marketing opportunities for your FIRA Gold certified service.
It is of paramount importance that you promote the FIRA Gold Installation Certification scheme to your customers and show that your team has been independently audited and achieved assurance of installation service quality and performance.
FIRA will work with you on supported articles in trade and specifier magazines. FIRA will also stay in contact with you to ensure that your own marketing and PR for your FIRA Gold Certification is as effective as possible and, where appropriate, provide input from FIRA's own marketing specialists.
In the first instance, contact us, telephone or email us. . You will be contacted by a member of our team who will guide you step-by-step through the Certification process. Call FIRA on 01438 777 700 or email info@fira.co.uk
