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Registration-free Articles
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Consumer advice - what should I do when things go wrong?
How The Furniture Ombudsman can help
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Guarantees and warranties
When buying goods and services, we are all used to being told that what we've bought is covered by a 'guarantee' or 'warranty'. But what does this mean, and what benefit can we expect to receive if we have to make a claim for faulty goods or shoddy workmanship?
Registered Articles
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What are the General Product Safety Regulations and how do they affect me?
The General Product Safety Regulations originally published in the UK in 1994 have been revised to reflect the changes introduced by the revised Directive published across the EU in 2004.
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Exclusion clauses and unfair contract terms
There are controls over the way in which you must display information to customers so that their statutory rights are not affected.
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Disposal of uncollected goods
If you are in possession of a customer's goods and he/she is under an obligation to collect them (e.g. because you have repaired the goods for the customer), you are entitled to sell the goods if they remain uncollected and are not otherwise the subject of a dispute.
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Distance selling and online trading
What are the rules for distance selling and online trading.
