If your supplier requires you to pay in full before delivery, check whether there is any protection they offer in case there is a problem.
A number of members of The Furniture Ombudsman who ask for full payment in advance offer a ‘payment protection scheme’ to protect the customer in the event of an unresolved dispute.
If you do have an ongoing dispute that is referred to The Furniture Ombudsman service, the supplier will pay 20% of the contract price to The Furniture Ombudsman. The Furniture Ombudsman will investigate the complaint and if it is decided that any compensation is payable to the customer, the payment made to The Furniture Ombudsman guarantees that the customer will receive any money owed to them.
