The advantages of using outside organisations to deal with consumer complaints about furniture quality.
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FIRA’s after sales service provider ‘Service Technicians’ has the facilities to handle all complaints relating to furniture, including upholstery (fabric & leather) cabinet and beds over the internet, guaranteeing to help relieve pressures and significantly reduce administration workloads. As a single service provider there is an ease of communication compared to using many subcontractors or other parties. This, combined with the extensive up to date technology employed, means FIRA has become the leader in using advanced communication systems in its service provision.
All too often the easy solution for maximising customer satisfaction is to respond to a complaint by offering a replacement. Outsourcing customer complaints and after sales service is much more efficient and cost effective. The service is designed around the concept that large cost savings will accrue if a customer can be persuaded to keep a product that is subject to complaint in the home rather than replacing it, or offering a refund.
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