Contracts, guarantees and trades descriptions

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Guarantees and warranties

When buying goods and services, we are all used to being told that what we've bought is covered by a 'guarantee' or 'warranty'. But what does this mean, and what benefit can we expect to receive if we have to make a claim for faulty goods or shoddy workmanship?

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Exclusion clauses and unfair contract terms

There are controls over the way in which you must display information to customers so that their statutory rights are not affected.

Disposal of uncollected goods

If you are in possession of a customer's goods and he/she is under an obligation to collect them (e.g. because you have repaired the goods for the customer), you are entitled to sell the goods if they remain uncollected and are not otherwise the subject of a dispute.

Distance selling and online trading

What are the rules for distance selling and online trading.

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