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Accidents, mistakes and misunderstandings can happen in any business. Sometimes these grow into full-blown disputes, and before you know it you are facing a legal claim.
Most businesses experience problems getting paid on time by their customers. Good credit control helps to prevent this becoming a serious problem (see Credit control, FI 16).
Although employees and employers can now choose to follow an alternative dispute resolution procedure, most employee complaints are still heard at an employment tribunal. You need to take tribunals seriously. If you have well-thought- out procedures, and follow them, you can prepare good evidence, making it easy to defend your actions.
The cost of bringing or defending a legal action can put serious financial pressure on your business, whether you eventually win the case or not.
Part of the skill of running a successful business is creating good relationships with your customers and suppliers, so that agreements are kept and problems can be sorted out amicably.
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Law (LA)